Designed for industrial services and solutions

This university degree programme is ideally suited to interdisciplinary tasks in companies across all business sectors. Courses cover the theory and practice of service development and implementation in the following sectorst:

  • Service engineering
  • Service marketing and sales
  • Service communication
  • Service in special commercial areas
  • Technical training
  • Technical documentation and IT solutions
  • Internationalization
  • Customer service technology
  • Spare parts sector

The Bachelor of Science Service Management programme deals with the following 3 areas of Service Management:

What are our students being prepared to do?

Complete mastery of the product lifecycle in companies - from the product idea, through development and manufacture, to sales, marketing and service. This is at the basis of all our Business Administration and Engineering study programmes. The foundation level courses are the same for all three bachelor's courses, providing a basis of technical, business, communication and foreign language know-how. The course is practical and project-oriented right from the start, with 1 internship semester and 2 projects built into the course. In order to put theory into practice and to deepen this knowledge, students carry out an internship in the 5th semester in a company. An 8-week pre-study internship should also be carried out before starting the degree programme. The projects in the 3rd and 4th semesters, carried out in teams and supervised by a professor, are real-life jobs from the business world. During the projects students also develop valuable teamworking and project management skills.

What exactly will I learn in this programme?

For technologically demanding goods, innovative and future-oriented service is now standard, and this is far more than simple maintenance and repair. Very often innovative business models, in which service forms the most important component, are replacing the standard sales of the machines or plant - some world market leaders have already oriented their whole company strategy towards service-based offerings.

Of course the range of complex services offered, such as high-tech services with telematics and remote technology, training with ultra-modern media, financial services, consulting and also the running of customer-oriented events, requires specialists with an in-depth knowledge of the development, implementation and marketing of such services. This is exactly what we provide our Service Management graduates with.

As a Business Administration and Engineering programme, the study content is broad-ranging. In the foundation level courses the focus is on natural sciences and engineering, but here the basics of marketing and foreign languages are also taught. In the advanced level semesters, the programme becomes more specialized. Students become familiar with the setting up of service organizations and the optimal planning of service processes. With the help of relevant software tools, they learn to model simple processes. Through lectures and case studies, students are introduced to the principles of service marketing and learn the difference between this and product marketing. In lectures students learn how e-learning can be used and then try it out in the modern media lab in simple practical examples. Not every product that comes on the market is simple and intuitive to use. Usability engineering makes it possible to test products in advance.

The Service Lab is one of the special features of the programme. Here tests are carried out with service-relevant content. In machine and plant construction, remote service or condition monitoring is nowadays extremely important. Students gain insights into current state-of-the-art technology in this area. They also develop project management, leadership and presentation skills during the advanced level semesters.

Pre-study internship

  • Valid for all Bachelor study programmes of the Faculty of Business Administration and Engineering
  • Duration: 40 days (8 weeks), preferably completed before study begin
  • If it is not possible to complete internship before studies begin, it should be completed at latest by the start of lectures in the 3rd semester. It is possible to do this in two parts.

Mathematics bridging course

The mathematics bridging course is aimed at:

  • Students who have not done an advanced maths course at high school
  • Students whose knowledge of maths is weak
  • Mature students

Content

  • Fractions
  • Conversion factors
  • Calculating with powers, roots and logarithms
  • Introduction to vector calculus
  • Solving equations and inequalities

Online maths test

With the online maths test you can check whether you are recommended to take the mathematics bridging course or not. The link to the test and other details are in the information sheet sent with the letter of acceptance.

Registration for the mathematics bridging course

Participants should register in the Faculty Office. Dates and email address are listed in the information sheet.

Dates, location and content

The bridging course takes place from Monday to Friday in the week before lectures begin. Check information sheet for details of date, building and room. Every day there will be 3 x 90 minute blocks with lectures and practical work.

  • Block 1: 9.00 - 10.30am
  • Block 2:10.45am - 12.15pm
  • Block 3: 1.00 - 3.30pm
Learning outcomes

Learning outcomes - subject knowledge and skills

  • Fundamentals of engineering, natural sciences, commerce and law
  • Knowledge of the complete product lifecycle focusing on the area of technology-based services
  • Theory and solution-oriented practice of key skills (project management, planning methods, presentation and moderation techniques, management methods)
  • Development and implementation of technology-based services
  • Solid understanding of service organization and management
  • Understanding of following areas of service engineering: diagnostic systems, condition monitoring, remote service, usability engineering.
  • Sound technical training and communication skills: IT-based training, blended learning, technical documentation, service information, multimedia information systems

Learning outcomes - transferable skills

  • Negotiations skills in at least one foreign language
  • International experience (internship and/or study semester abroad)
  • Teamworking and goal-oriented problem-solving
  • Service communication skills: dealing with customers, simulation of critical client discussions, complaint management
  • Basic management and leadership skills

Learning outcome - employability skills

  • Services development, service engineering skills
  • Service management
  • Product and marketing management for services and aftermarket
  • Training course management, course planning, training
  • Technical writing, usability engineering
  • Development of testing and diagnostic technology
  • Project management and client consulting for complex services